Shipping policy

At JENIQUE COSMETICS, we strive to deliver your body care products quickly and efficiently, while offering flexible options to suit your needs. Please read our shipping policy below for more details:

Shipping Options & Rates

We offer several shipping methods to ensure your order arrives in a timely manner:

  • Standard Shipping (Free on Orders Over $75/$100(usd))

    • Enjoy free standard shipping on all orders over $75 within Canada and $100 USD in the States.
    • Standard shipping typically arrives within 5–8 business days.
    • Orders under $75 will be subject to a flat-rate standard shipping fee at checkout.

  • Expedited Shipping

    • Expedited shipping is available for faster delivery. Estimated delivery time is 1–2 business days in Canada.
    • The cost for expedited shipping is calculated at checkout based on order total.

  • Priority Shipping

    • Priority shipping is the fastest option, with delivery in 1–2 business days.
    • The cost for priority shipping is calculated at checkout.

Processing Time

  • Orders are processed within 1–5 business days (excluding weekends and holidays).
  • Orders placed after 8 PM EST will be processed the next business day.
  • You will receive a tracking number via email once your order has been shipped.

Shipping Restrictions

  • Shipping Address: We currently ship within Canada and to select international locations. Please check if we ship to your destination during checkout.
  • International Orders: For international shipments, please note that you may be subject to customs fees, duties, or taxes upon arrival. These fees are the responsibility of the customer.

Free Standard Shipping Details

  • To qualify for free standard shipping, simply place an order of $75 or more (before taxes and shipping fees) within Canada.
  • The free shipping offer is automatically applied at checkout for eligible orders.
  • Free shipping is for standard delivery and cannot be combined with other promotions or discounts, unless specified.

Order Tracking

  • Once your order has shipped, you will receive an email with a tracking number so you can follow your package’s journey.
  • If you do not receive your tracking number or if you encounter any issues with tracking, please contact our customer service team for assistance.

Lost or Stolen Packages

  • JENIQUE COSMETICS is not responsible for lost, stolen, or undelivered packages after they have been handed over to the carrier.
  • We recommend tracking your package closely, and if an issue arises, please reach out to the shipping carrier directly. If you need further assistance, contact our customer service team.

Thank you for shopping with us! If you have any questions or need further assistance regarding shipping, don't hesitate to reach out to our customer service team. We're here to help!